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Subscription Management & Billing

Understand how Synplex plans work, pricing, billing cycles, and what happens to your account at different stages.

Quick Answers​

How is Synplex priced?​

Synplex pricing is based on YOUR store's revenue, not features.

Annual RevenuePlan TierPrice/MonthBest For
Up to $500KStarter$29Growing businesses
$500K - $2MGrowth$79Established businesses
$2M - $5MProfessional$199Large operations
$5M+EnterpriseCustomEnterprise-scale

Key Points​

  • ✅ All plans include all features (inventory planning, forecasting, PO management, reporting)
  • ✅ What differs: Only the revenue limit, not the features
  • ✅ Fair pricing: You pay based on your business size
  • ✅ Transparent: Everyone knows the pricing upfront

Why revenue-based pricing?​

It makes sense because:

  • Larger stores have more products to manage
  • Larger stores need more support
  • You benefit more from our tool when you have higher sales
  • Fair pricing based on your business size

Pricing by Plan​

Starter Plan​

For: Stores with up to $500K annual revenue
Price: $29/month
Best for: Growing businesses
Includes: All core features

When to use: You're new or just starting to scale

Growth Plan​

For: Stores with $500K - $2M annual revenue
Price: $79/month
Best for: Established businesses
Includes: All core features + priority support

When to use: You've grown and need more support

Professional Plan​

For: Stores with $2M - $5M annual revenue
Price: $199/month
Best for: Large operations
Includes: All features + priority support

When to use: You're managing significant inventory

Enterprise Plan​

For: Stores with $5M+ annual revenue
Price: Custom pricing
Best for: Enterprise-scale businesses
Includes: All features + dedicated support + custom integrations

When to use: You need custom solutions and dedicated support

Current Pricing​

For always up-to-date pricing, visit: Synplex Pricing Page

Your Free Trial​

What You Get​

AspectDetails
Duration14 days free
AccessAll features, full functionality
ChargeNONE — completely free
Card requiredNo — unless you choose to upgrade
Data retentionKept if you upgrade
RestrictionsNone during trial

What You Can Do During Trial​

✅ Set up inventory
✅ Create forecasts
✅ Test all features
✅ Import historical data
✅ Configure preferences

No Commitment​

  • When trial ends: You decide what happens
  • Option 1: Choose a paid plan (you select which)
  • Option 2: Switch to free plan (limited features)
  • Option 3: Let it expire (access ends)

Important​

We do NOT auto-charge.
We do NOT auto-downgrade.
You choose what happens next.
No surprises.

Need More Time?​

If you didn't finish exploring:

  • Contact support via in-app chat
  • Or email support@synplex.io
  • We can extend your trial
  • We're happy to help

Understanding Plan Upgrades​

How Plan Upgrades Work​

Plan upgrades happen automatically when your business grows, but you must approve the change.

When Your Plan Upgrades​

Trigger: Your store's trailing 12-month revenue exceeds your plan limit
Check: System reviews every 3 months after being on platform 3+ months
Requirement: 3-month usage period (ensures revenue is meaningful, not a spike)

Example:

  • Current plan: Growth ($500K-$2M limit)
  • Your actual revenue: Now $2.3M
  • Exceeds limit: Yes ($2.3M > $2M)
  • Result: Upgrade available (must approve)

Why 3-Month Requirement?​

We only check after 3 months to ensure:

  • Revenue data is meaningful (not a temporary spike)
  • You're actually using Synplex (not testing)
  • Pattern reflects real business usage

What Happens When You Upgrade​

Step 1: We Detect the Upgrade Need​

System identifies: Which plan tier fits your size
Your action: None yet

Step 2: You Get Notified​

In-app message: Appears in dashboard
Email: Notification sent to account email
Message: "Your store has grown! Review new plan"

Step 3: You Review & Approve​

Required: You must approve
Time to decide: 14 days
How: Click "Approve" in notification or Shopify billing area
What you see: Current plan vs. new plan comparison

Step 4: Changes Take Effect​

Once approved: New plan becomes active immediately
Pricing: Applies to next billing cycle (prorated if needed)
Features: All features remain the same

Important Principles​

Synplex NEVER:​

❌ Changes your plan without your approval
❌ Charges you without notification
❌ Makes automatic upgrades without consent
❌ Surprises you with bills

You MUST:​

✅ Approve any plan changes
✅ Approve through Shopify billing (transparent)
✅ Control the process
✅ Can contact support if you have questions

What If You Don't Take Action?​

Timeline​

Days 1-13: Normal operation

  • Reminders sent
  • Support available
  • Everything works normally

Day 14: Deadline approaches

  • Final reminder sent
  • You need to decide

After Day 14: If no action taken

  • Your Synplex access may be paused
  • Reason: Keeping you compliant with service
  • Data still safe (not deleted)
  • Can reactivate anytime by approving

How to Prevent Issues​

Simple 2-minute process:

  1. Check your email for plan upgrade messages
  2. Log into Shopify billing area when prompted
  3. Click "Approve"
  4. Done!

Special Cases: Revenue Doesn't Match Your Business​

If your 12-month revenue includes:

  • One-time sales spike (not ongoing)
  • Temporary promotion (won't repeat)
  • Unusual period (no longer relevant)

And you believe it misrepresents your business:

You can: Contact support via in-app chat
Explain: The situation
Process: We review case-by-case
Approach: Fair, reasonable, understands business context
Support: Work with you on solutions
Transparency: No need to just accept it

Example:

  • You had a viral moment (big spike)
  • But it won't happen again (one-time)
  • Revenue was $5M that month
  • But usually $1M/month
  • Tell us: We can review
  • Result: May adjust if appropriate

Annual Plans​

If you have an annual subscription:

During the year:

  • No mid-year upgrades
  • Your plan stays the same
  • No changes until renewal
  • Stability and predictability

At end of annual term:

  • Revenue reviewed again
  • Appropriate plan offered
  • You approve or discuss
  • Then updated subscription begins

Clean, simple process.

Billing & Payment​

How Billing Works​

When charged: Monthly on your billing date
Where charged: Shopify billing system
What's billed: Your current plan amount
How much: Varies by plan ($29-$199/month typically)

Payment Methods​

Use any payment method set up in Shopify Billing:

  • Credit cards
  • Debit cards
  • Bank transfers (some regions)
  • Other methods Shopify accepts

Billing Cycle​

  • Cycle: Monthly, starting on signup date
  • Invoice: Sent via Shopify
  • History: View in Shopify billing dashboard
  • Changes: Prorated if you upgrade mid-cycle

Cancellation & Downgrading​

How to Cancel​

Method: Uninstall the app from Shopify
Effect: Subscription ends
Data: Retained for 30 days
Re-enable: Can reinstall anytime

Before You Cancel​

Consider:

  • Can we help solve your issue? (Contact support)
  • Do you want to downgrade to free plan instead?
  • Can we help with your use case?

We're here to support you.

FAQ​

Q: Can I change my plan anytime?​

A: Yes. Your plan adjusts based on your revenue:

  • Revenue grows → Plan automatically updates (with your approval)
  • Revenue decreases → Plan stays same until annual review
  • Want to upgrade manually → Contact support

Q: What happens to my data if I cancel?​

A: Your data is retained for 30 days after cancellation:

  • Safe storage
  • Can retrieve if you re-enable
  • After 30 days, permanently deleted
  • No way to recover after 30 days

Q: Is there a contract or long-term commitment?​

A: No long-term commitment:

  • Cancel anytime
  • Monthly billing only
  • No penalties
  • Simple uninstall from Shopify

Q: Do I get a discount for annual billing?​

A: Contact support to discuss annual options:

  • May have annual plans available
  • Pricing varies by region/situation
  • Support can discuss your needs
  • Email support@synplex.io

Q: What if my plan changed and I disagree?​

A: You can:

  1. Not approve (gives you 14 days to decide)
  2. Contact support to discuss
  3. Explain your situation
  4. We can review and discuss options

Q: Can I get a refund?​

A: Contact support for refund requests:

  • Within 30 days of charge: likely eligible
  • After 30 days: limited refunds
  • Discuss your situation: may be able to help
  • Email support@synplex.io

Support & Help​

Questions About Billing?​

Contact support:

Contact Information​

In-app support: Click support chat icon anytime
Email: support@synplex.io
Hours: Support available 9 AM - 6 PM CET, weekdays

Next Steps​